Frequently Asked Questions



·Hours Of Operation:

· Our retail shop is open daily from 9 AM to 6 PM.



· Our Equipment:

· Single Kayaks- Perception Tribe-Equipped with padded seat and backrest. Weight Limit 250 lbs.
· Tandem (2-person) Kayaks- Perception Tribe- Equipped with padded seats and backrest. Weight Limit 500lbs.
· Our Tandem Kayaks have a booster seat in the middle where a child can sit in between two adults. Weight limit still applies



· Paddle Boards:

· Stand-up Paddle Boards – Two riders are not permitted on Stand-up Paddle Boards.
· For your safety, you may be turned away if you exceed the carrying capacity of our vessels.
· All paddlers are expected to be capable of self-rescue in the event of capsizing.
· No fishing is permitted from any of our vessels.
· Renters launch and return from our dock.
· No carry-out rentals are available at the present time.
· We cannot guarantee the availability of equipment without a reservation.



· Preparing For Your Adventure and Personal Items:

· You must arrive 30 minutes prior to your reservation time in order to complete the rental agreement, sign waivers, be fitted with a life jacket, and receive instructions. Should you arrive late this process your return time remains unchanged.
· We do not have any place to store your personal belongings. So only bring what you will be taking with you on the craft.
· Please use the restroom, apply sunscreen, change clothes, etc. PRIOR to checking in.
· We do not have a changing room. Come dressed and ready to go.
· Parking is free and available on the street. Please do not park in the hotel parking lot.
· Those needing special accommodations should call ahead. We have no wheelchair ramp to the water.
· Some wheelchairs are able to roll into the electric boats.
· You must be 21 years old to rent and drive an electric boat.



· COVID-19 Protocol:

· At this time masks are required during check-in and check-out as well as while you're inside the shop.
· For contactless reservations, you are able to make your reservation by emailing us at  esteroadventures@gmail.com or by phone at 805.550.3165.
· We have a 2hr minimum rental at this time to limit the interactions in-store and on our dock.
· If you have a fever of 100.4 or have had Covid19 within the last 14 days we ask that you not make a reservation at this time.
· We have hand sanitizer at check-in as well as on our dock for everyone's use.
· ALL equipment (Boats, Kayaks, SUP's, Bikes, Paddles, Helmets & Life Jackets) are all sanitized thoroughly in between uses.

· Safety:

· Rolling coolers are not allowed onboard vessels.
· If we suspect that you are under the influence of drugs/alcohol, you will be turned away.
· Children as young as 5 years old are welcome to ride with two adults on a tandem Kayak. Exceptions are often made when the weather is clear. Please call ahead if you have little ones.
· Infants and children of all ages are welcome on boat rentals. Children 12 and under are required to wear a life jacket and we provide at no charge.
· Dogs are welcome to accompany you on a kayak or SUP. The dog must wear a float vest. Weight limits apply to all crafts.
· Unfortunately, we cannot allow any dogs on our rental boats, regardless of size. We apologize for any inconvenience this may cause you.
· Kayaking & Paddleboards are water sports and we require you to sign that you are adequately equipped to handle the vessel.
· You will be on the water and there is a chance you may get wet.
· We reserve the right to turn away anyone who cannot swim or who we feel would be unsafe on the water in rented equipment.
· All paddlers are expected to be able to swim and capable of self-rescue in the event of capsizing.

· Our Equipment:

· Electracraft 152TR Pontoon Style Electric Boats.
· Single Kayaks- Perception Tribe-Equipped with padded seat and backrest. Weight Limit 250 lbs.
· Tandem (2-person) Kayaks- Perception Tribe- Equipped with padded seats and backrest. Weight Limit 500lbs
· Our tandem kayaks have a weight limit of 500 lbs. If both riders exceed 200 lbs. each, the risk of capsizing (and ending up in the water) is higher.
· Stand-up Paddle Boards- Two riders are not permitted on Stand-up Paddle Boards.
· For your safety, you may be turned away if you exceed the carrying capacity of our vessels.
· No fishing is permitted from any of our vessels.

· Cancellation Policies:

· We offer free cancellation UP TO 48 Hours prior to your reservation time.
· Contact us by phone or email  esteroadventures@gmail.com should you need to cancel.
· No-shows, as well as cancellations WITHIN 48 hours of your reservation date, will be charged the full amount of your reservation.

· Rain or Shine Reservation:

· This is a Rain or Shine reservation. You are the Captain and drive the boat, kayak, or Stand-up Paddle Board. You are responsible for checking weather and tide conditions before you come and make sure you are equipped for those conditions. Ultimately, it is up to you to determine the best time to come out to paddle based on your ability. Please note: Customers will receive a full refund if we should need to cancel your reservation due to unsafe weather conditions or any other unforeseen circumstances.

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CONTACT


501 Embarcadero
Morro Bay, CA 93442
805.772.1500
relax@esteroinn.com


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